If you are having technical difficulties with your scouting platforms/systems you are able to log a ticket with the Technical Helpdek at https://support.scouts.org.za/.
They will assist with all your TECHNICAL queries but please be mindful that you are in fact submitting a technical query. It is always advisable to ask your Troop Scouter first before submitting a ticket as they well be able to help without the need for one.
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